When I started my own business some years ago, one of the things I found the hardest was keeping track of all that client information. Everything was stored in different places, for example I might have notes from a meeting I’d had with the client last Thursday, stored in a folder somewhere on the file system. Then I’d have e-mails I’d received from them, stored in Thunderbird or MS Outlook depending on what was flavour of the month at the time. My appointments with the clients would be stored on …