When I started my own business some years ago, one of the things I found the hardest was keeping track of all that client information. Everything was stored in different places, for example I might have notes from a meeting I’d had with the client last Thursday, stored in a folder somewhere on the file system. Then I’d have e-mails I’d received from them, stored in Thunderbird or MS Outlook depending on what was flavour of the month at the time.